My mother and I are in town for a medical consultation and are on a very limited budget...

GetHuman2094716's customer service issue with Groupon from February 2019

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The issue in GetHuman2094716's own words
My mother and I are in town for a medical consultation and are on a very limited budget so at the urging of my aunt who always uses groupon (i do often as well,t never on hotels and i convinced my mother to download the app) and use it) and though we were skeptical at first since your price is different than the price once you click on the hotel). insists Groupon is ALWAYS cheaper than other sites and especially than the original price and we came to this fleabag motel which was supposed to be at a discounted rate (groupon originally stated this room started at $** which they stated they do not even have as one of their rates at all, ever) and when we finished paying groupon it was total $*** for * nights but when we got to the hotel, their charge was $***. This is a nearly $** difference, almost a fourth of the total price!! This is obscene!! IT is bad enough that you lure people with false prices but to have people pay more than the original, actual price is the opposite of what you guys are all about and is ridiculous to expect people to pay. My mother has cancer and every dime counts. Please refund her immediately and we will take our chances on our own and will respect you for your customer service and for respecting your mission as well as your customers.

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Groupon

Customer service issue
Reported by GetHuman2094716
Feb 1st, 2019 - 2 years ago
Not resolved
Seen by 1 customer so far
Similar issue to 153700 others
0 customers following this

Timeline

GetHuman2094716 started working on this issue
Feb 1st, 2019 9:45pm