I purchased a Groupon for professional carpet cleaning for my move over * months ago. T...

GetHuman-santoros's customer service issue with Groupon from January 2019

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Groupon doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-santoros will want to follow the link below to head to their help center. We will check on GetHuman-santoros later to make sure it's all set or try to help escalate.
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Top Tip from another customer
Groupon no longer offers phone support so you will need to contact them online. Sign in to the link about after clicking on "About an order" and then select the option to initiate a return or refund.
The issue in GetHuman-santoros's own words
I purchased a Groupon for professional carpet cleaning for my move over * months ago. The company was unable to hold my appointment and told me to contact Groupon, it doesn’t have anything to do with them. I filed a dispute through my bank and they gave a temporary credit. When I reached out to customer service way back when this was actually an issue they assured me my issue would be resolved and I would be refunded. Well now my bank is reversing the credit? This is something that should have been resolved months ago and it’s incredibly frustrating to have to deal with this now. I need to be able to contact someone that can help me resolve this issue immediately. As a customer that hasn’t always loved my Groupon experience or product I’ve never complained but this is a significant amount of money and I have the right to be refunded.
GetHuman-santoros did not yet indicate what Groupon should do to make this right.
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Groupon

Customer service issue
Reported by GetHuman-santoros
Jan 27th, 2019 - 3 mons ago
I have an issue with Groupon too
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Seen by 2 customers so far
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Timeline
GetHuman-santoros started working on this issue
Jan 27th 2:24am