Exchange groupon for another product original product unsatisfactory

GetHuman2037825's customer service issue with Groupon from January 2019

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149587 similar
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Help with my Groupon issue
GetHuman2037825's next move: go to the Groupon help center.
Groupon doesn't have a customer phone number that is answered by an agent. Instead, GetHuman2037825 will want to follow the link below to head to their help center. We will check on GetHuman2037825 later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman2037825 may need:
Name on account, Email on account, and Billing address
Top Tip from another customer
Groupon no longer offers phone support so you will need to contact them online. Sign in to the link about after clicking on "About an order" and then select the option to initiate a return or refund.
The issue in GetHuman2037825's own words
The problem: Exchange groupon for another product original product unsatisfactory
GetHuman2037825 did not yet indicate what Groupon should do to make this right.
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How GetHuman2037825 fixed the problem
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Groupon

Customer service issue
Reported by GetHuman2037825
Jan 25th, 2019 - 8 mons ago
I have an issue with Groupon too
Not resolved
Seen by 2 customers so far
Similar issue to 149587 others
0 customers following this
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Timeline
GetHuman2037825 started working on this issue
Jan 25th 4:22pm
GetHuman2037825 shared this issue with your circles on Google+
Jan 25th 4:23pm