I purchased a groupon for **-Minute Couples' Massage - Affordable Spa Services. However...

GetHuman2012900's customer service issue with Groupon from January 2019

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Help with my Groupon issue
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GetHuman2012900's next move: go to the Groupon help center.
Groupon doesn't have a customer phone number that is answered by an agent. Instead, GetHuman2012900 will want to follow the link below to head to their help center. We will check on GetHuman2012900 later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman2012900 may need:
Name on account, Email on account, and Billing address
Top Tip from another customer
Groupon no longer offers phone support so you will need to contact them online. Sign in to the link about after clicking on "About an order" and then select the option to initiate a return or refund.
The issue in GetHuman2012900's own words
I purchased a groupon for **-Minute Couples' Massage - Affordable Spa Services. However, I've tried booking a massage on their website, but there is no confirmation email. I've tried calling them but they do not have a receptionist. I can only use the groupon on a weekend but all weekends are booking for months out until the groupon expires in April. I would like a refund because the company is unresponsive and difficult to get an appointment with. And they do not send confirmation emails nor answer calls, so I do not even know if my reservation went through.
GetHuman2012900 did not yet indicate what Groupon should do to make this right.
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Groupon

Customer service issue
Reported by GetHuman2012900
Jan 22nd, 2019 - 8 mons ago
I have an issue with Groupon too
Not resolved
Seen by 2 customers so far
Similar issue to 147532 others
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Timeline
GetHuman2012900 started working on this issue
Jan 22nd 3:59am