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GetHuman-lromeri's customer service issue with Groupon from January 2019

4 views | 146054 similar | 0 following
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The issue in GetHuman-lromeri's own words
Linda Romeril ******@***.com***:** PM (** minutes ago)*to support-autoreply**Hi there people at Groupon,**My credit card (ending in ****) was compromised, and cancelled as of yesterday. As soon as I was notified that there was a problem with my groupon purchase, I updated my payment info with another card. The 'view order ' button reveals (as shown below) that the 'save**' code was accepted and applied to my order, and the total purchase price is $*.**, but the email you sent me (copy below) does not reflect the **% off coupon code. I'd like a confirmation that the necessary adjustment will be made when you charge my newly registered card with the payment, (or detailed instructions on how to cancel the order and start again so the proper discounts are in place Thanks very much for your help.**Sincerely,*Linda**Thursday, April **, *******C$**.***Subtotal:*C$**.***Discount:*-C$*.***Total:*C$*.***Payment Summary*Visa**ending in ****:*C$*.*****On Fri, Jan **, **** at *:** PM Groupon ******@***.com* wrote:* GROUPON**Hi Linda,*We had trouble processing your Visa payment for order *****-******-******.*To complete your purchase, please update your credit card info on file or add another card. **Otherwise, we’ll run the payment again within a day using your Visa.*Update Visa Info*Order Details*Description*Quantity*Price*One Wrap, Smoothie*Shake, and Dessert ***$**.** *Subtotal *$**.*** *Shipping *$*.*** *Tax*$*.*** * *Total*$**.***Payment Details*Visa ending in ****-*****Need help? Have feedback? Feel free to contact us.*Delivered by Groupon Inc. *** W. Chicago Avenue, Suite *** Chicago, IL, *****, USA*This email confirmation was sent to *****@***.com because you recently made a Groupon purchase.***--

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Groupon

Customer service issue
Reported by GetHuman-lromeri
Jan 19th, 2019 - 2 years ago
Fixed
Seen by 4 customers so far
Similar issue to 146054 others
0 customers following this
Items needed
Name on account
Email on account
Billing address

Timeline

GetHuman-lromeri started working on this issue
Jan 19th, 2019 1:13am
GetHuman-lromeri indicated the issue is not fixed yet.
Jan 19th, 2019 6:16am