How do I use the money paid for expired Groupons for a new Groupon?

GetHuman1974108's customer service issue with Groupon from January 2019

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The issue in GetHuman1974108's own words
My groupons expired before i could use them. I would like to apply the $** i paid to another groupon. I tried to trade in the groupon but the trade in button didn't work. i can no longer see an option to trade in the groupons. They were * Studio Movie Grill $* movie tickets, purchased on ********. Order numbers:*****-******-****** and ****-******-******.
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Customer service issue
Reported by GetHuman1974108
Jan 16th, 2019 - a mon ago
I have an issue with Groupon too
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Seen by 6 customers so far
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