Still haven't heard back from Shruthi V. from Groupon Chat, yesterday!
GetHuman-utypeit's customer service issue with Groupon from January 2019
Help with my Groupon issue
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Tip from another customer
Groupon no longer offers phone support so you will need to contact them online. Sign in to the link about after clicking on "About an order" and then select the option to initiate a return or refund.
The issue in GetHuman-utypeit's own words
Cancel My Reservation, since January **th ... Chat Name: An, Chat Ticket ID : ********************Hi there,**Thanks for chatting with me. Below, you can see a complete transcript of the conversation for your records. If there’s anything else I can help you with, just reply to this email and it’ll go straight to the top of my pile.**Kind regards,**Shruthi V.*----***An, Jan **, **:** PM IST:*An: Issue: Hello I purchased Tickets on Groupon, but the Vendor is Viator. I was told by "The Melting Pot Corporate Office" that Viator would refund me back my money. I contacted them (Viator), on January **, the day after I bought the tickets. I spoke to Customer Service and they said that they sent an email to your company (Groupon) that same day, but have not heard back from you. So they asked me to follow up with your company to maybe Speed up the process. My name is An Ellis - Order Number is: ****-******-******, Reservation Number is: ********* Please CANCEL my Reservation, and REFUND my money ASAP, because I already Purchased directly from "The Melting Pot". The Reservation is for JANUARY **, ****. Thanks for your Prompt Response! An Ellis *Order *: ********** *Deal concerned: viator-melting-pot-tours-llc-* *Line Item UUID: ***c*a*a-****-**e*-b*d*-******c**aa* *Country Code: US *Shruthi V: Thank you for contacting Customer Support. My name is Shruthi V*Shruthi V: Hello *An: Hello*Shruthi V: Just one moment while I check on that. *Shruthi V: Thanks for your patience, An. *Shruthi V: May I know did the merchant send you the cancellation email? *An: No*Shruthi V: Thanks for the information. *An: I contacted Viator and they said that they sent email to Groupon on the **th of January, but they haven't heard back from them yet?*An: So they said I should contact Groupon too, which I have been trying to for the past couple of days.*Shruthi V: Thanks for the additional information. *Shruthi V: I need to check this issue with my supervisor, can I get back to you via email with an update? *Shruthi V: An, are we still connected? *An: Received an email mail from your company and said that that link didn't work to click here, and proceed to cancel in my groupon site.*An: Ok, please send to *****@***.com. Thanks the event is this Wednesday, so a prompt response would be Great!*Shruthi V: Sure, I'll get back to you via email with update *Shruthi V: Is there anything else apart from this I can help you with today? *An: No Thank You, appreciate your help! :)*Shruthi V: You're welcome *Shruthi V: Thanks for contacting Groupon. Have a great day!
So Confusing and Frustrating trying to CANCEL My Tickets!!!! Contacted Viator, The Melting Pot, and Groupon on numerous occasions!
Yes, Contacted the above mentioned companies already!
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