I attempted to purchase a Groupon (Body Works By Joel Gilchrist) but I chose the wrong...

GetHuman-exzacktl's customer service issue with Groupon from January 2019

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The issue in GetHuman-exzacktl's own words
I attempted to purchase a Groupon (Body Works By Joel Gilchrist) but I chose the wrong payment method. There was an applied promo code (bonus**). Since the wrong credit card was selected, the payment did not go through and I canceled the order. However, now I am not able to use the promo code because it says it has already been applied even though I canceled the order and the promo was never used. Your system is giving me an error when I tried to delete my payment method. Can you please still honor the promo (bonus**) so that I can purchase the Groupon?
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Groupon

Customer service issue
Reported by GetHuman-exzacktl
Jan 15th, 2019 - 9 mons ago
I have an issue with Groupon too
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Seen by 6 customers so far
Similar issue to 143850 others
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Timeline
GetHuman-exzacktl started working on this issue
Jan 15th 3:25pm