I was charged twice for a Groupon when I only wanted one. I tried to put it on my Visa...

GetHuman-hopegroe's customer service issue with Groupon from January 2019

143513 similar
0 following
Help with my Groupon issue
First: share to improve GetHuman-hopegroe's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-hopegroe's next move: go to the Groupon help center.
Groupon doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-hopegroe will want to follow the link below to head to their help center. We will check on GetHuman-hopegroe later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman-hopegroe may need:
Name on account, Email on account, and Billing address
The issue in GetHuman-hopegroe's own words
I was charged twice for a Groupon when I only wanted one. I tried to put it on my Visa and for some reason it said that it did not go through, and that it had failed to work, so I ended up using my moms visa and it was approved. I'm looking at charges now and realizing that it had charged my visa AND my moms, so it has now given me two groupons when I only wanted one. I would please like to get my money back, as Groupon said that the transaction did not go through, even though it did.
GetHuman-hopegroe did not yet indicate what Groupon should do to make this right.
I have an issue with Groupon too
How GetHuman-hopegroe fixed the problem
We are waiting for GetHuman-hopegroe to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Groupon's attention and get better help faster. Tap below to get started.
Having Groupon issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Groupon email you?
This email address isn't valid
Follow this issue
See how GetHuman-hopegroe fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman-hopegroe
Jan 14th, 2019 - a mon ago
I have an issue with Groupon too
Not resolved
Seen by 2 customers so far
Similar issue to 143513 others
0 customers following this
Follow this issue to see how it gets fixed
GetHuman-hopegroe started working on this issue
Jan 14th 9:37pm