We purchased Residential Air Duct Cleaning with Dryer Duct Cleaning from Fresh Air USA...
GetHuman-bchowel's customer service issue with Groupon from January 2019
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Top Tip from another customer
Groupon no longer offers phone support so you will need to contact them online. Sign in to the link about after clicking on "About an order" and then select the option to initiate a return or refund.
The issue in GetHuman-bchowel's own words
We purchased Residential Air Duct Cleaning with Dryer Duct Cleaning from Fresh Air USA voucher number ******** Groupon number LG-W*MH-X**Y-JBJX-VZ**. When the tech from Fresh Air USA arrived on ********** he was not able to do the service that we paid for. He was very rude and tried to tell us that we purchased another kind of cleaning, but my son pulled up the groupon entry that we purchased and then he tried to get us to accept the limited service that he was offering. We told him that is not what we bought and that is not what we needed. I spoke to Fresh Air USA today ********* and the tech(Kobe) had not even told them that there was a problem. Please refund the money so that we can get the service done that we need. Waiting to here your response and get the refund. Please let us know the process for this. I would appreciate a phone call at *(***)***-****.
GetHuman-bchowel did not yet indicate what Groupon should do to make this right.
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