I made a reservation for Vegas Serene Vegas Resort by mistake soon after I try to cance...

GetHuman1962034's customer service issue with Groupon from January 2019

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Groupon no longer offers phone support so you will need to contact them online. Sign in to the link about after clicking on "About an order" and then select the option to initiate a return or refund.
The issue in GetHuman1962034's own words
I made a reservation for Vegas Serene Vegas Resort by mistake soon after I try to cancel the reservation however I had to send a message to be called back witch I did later that evening to find out that there was no refund....the customer rep said if I wanted to escalate the issue and of course I did I am not going to Vegas and I try to cancel the purchase right away..I don't think is fair I cant have my refund. I never had any problems purchasing from you guys this is the first time something like has happen I hope it can be resolved. I made purchase on Thursday but I haven't heard anything back.
GetHuman1962034 did not yet indicate what Groupon should do to make this right.
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Customer service issue
Reported by GetHuman1962034
Jan 14th, 2019 - 9 mons ago
I have an issue with Groupon too
Not resolved
Seen by 5 customers so far
Similar issue to 143179 others
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GetHuman1962034 started working on this issue
Jan 14th 4:05pm