I have been misled by Groupon for purchase of my trip to China oh, there have been addi...
GetHuman1960867's customer service issue with Groupon from January 2019
Help with my Groupon issue
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GetHuman1960867's next move: find and follow the right step-by-step guide.
Groupon doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1960867 will need to dig through the advice provided by Groupon, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman1960867 can let us know if they help or not.
If you don't see a guide here that matches the problem you are having, please see if Groupon has better answers for you: Groupon Help Center
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Before contacting them, items GetHuman1960867 may need:
Name on account, Email on account, and Billing address
Top Tip from another customer
Groupon no longer offers phone support so you will need to contact them online. Sign in to the link about after clicking on "About an order" and then select the option to initiate a return or refund.
The issue in GetHuman1960867's own words
I have been misled by Groupon for purchase of my trip to China oh, there have been additional charges that were not mentioned in your sales ad. This means that Groupon did false advertising. I will do whatever is necessary to ensure that Groupon is responsible for the amount of money we paid for this vacation. I get no assistance from Rewards travel China, they have added on additional charges that were never mentioned, the state department suggest we do not travel to China, they have also stated that we may be denied entrance upon arrival. I do not want an email from Groupon telling me I have already paid and use the voucher, you or the retailer you are the person responsible for this problem. I have spent over $**,*** on vacations with Groupon, there has never been a problem before and we have always been extremely happy with the service Groupon has provided. This tour to China is a catastrophe, I want my money refunded. I do not care what you have to do with rewards China travel in order to get my money returned or Groupon bucks reinstated we are fearful to travel to China, we have had no help from our Chinese representative, and this trip seems dangerous. You have also unable to hold my star review of your trip consumers need to know this trip is a fraud sold by Groupon. I expect a call from a representative ***-***-****.
GetHuman1960867 did not yet indicate what Groupon should do to make this right.
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