My name is Carol Salandra. I purchased an item from canvas on demand. The order was for...
GetHuman-carolsal's customer service issue with Groupon from January 2019
Help with my Groupon issue
GetHuman-carolsal's next move: find and follow the right step-by-step guide.
Groupon doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-carolsal will need to dig through the advice provided by Groupon, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-carolsal can let us know if they help or not.
If you don't see a guide here that matches the problem you are having, please see if Groupon has better answers for you: Groupon Help Center
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Before contacting them, items GetHuman-carolsal may need:
Name on account, Email on account, and Billing address
Top Tip from another customer
Groupon no longer offers phone support so you will need to contact them online. Sign in to the link about after clicking on "About an order" and then select the option to initiate a return or refund.
The issue in GetHuman-carolsal's own words
My name is Carol Salandra. I purchased an item from canvas on demand. The order was for an **x** canvas for $*.**. When making the order when requested for an email address I put in *****@***.com. after order was purchased I was told instructions to complete purchase through canvas on demand would be sent to an email address that no longer exist. That address was C*****@***.com. this will not allow me to complete my order with canvas on demand. Please advise on how to received the email for my purchase choose the correct email address thank you for your assistance.
GetHuman-carolsal did not yet indicate what Groupon should do to make this right.
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