Hello, I’ve purchased a voucher for a DNA food intolerance test. I would like a refund...
GetHuman1958050's customer service issue with Groupon from January 2019
Help with my Groupon issue
GetHuman1958050's next move: go to the Groupon help center.
Groupon doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1958050 will want to follow the link below to head to their help center. We will check on GetHuman1958050 later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman1958050 may need:
Name on account, Email on account, and Billing address
Tip from another customer
Groupon no longer offers phone support so you will need to contact them online. Sign in to the link about after clicking on "About an order" and then select the option to initiate a return or refund.
The issue in GetHuman1958050's own words
Hello, I’ve purchased a voucher for a DNA food intolerance test. I would like a refund as the lab can’t fulfill my order: *“We have just received your sample for Liam however for insurance purposes we aren't allowed to offer dietary advice for anyone under the age of six therefore cannot complete the test.*We apologise for any inconvenience caused and sincerely hope you get to the bottom of this issue.**You have a few options on what you can do, you can choose to have someone else tested but would need to complete another personal details form & send another sample or you can choose to have a full refund. **As the test was purchased with groupon you will have to contact groupon direct for a refund as they took the payment.”**I’ve received this email from them.**My order details are: order (*****-******-******), placed on ** December ****.
GetHuman1958050 did not yet indicate what Groupon should do to make this right.
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