I just had a horrible experience with one of your promitions and would like a refund. T...

GetHuman1957627's customer service issue with Groupon from January 2019

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Groupon doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1957627 will need to dig through the advice provided by Groupon, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman1957627 can let us know if they help or not.
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Top Tip from another customer
Groupon no longer offers phone support so you will need to contact them online. Sign in to the link about after clicking on "About an order" and then select the option to initiate a return or refund.
The issue in GetHuman1957627's own words
I just had a horrible experience with one of your promitions and would like a refund. They said you would assist. I went to the spa on Wall Street for a ** minute massage. Was waiting at *pm to be brought into the room. Lady comes out and said my masseuse never arrived. Said I can stay the rest of the day for free (id hope I wouldn’t have to pay! And no thank you, came for the massage). The entire experience left a really bad taste in my mouth. I moved around my entire day and was looking forward to this. Felt it wasn’t handled incorrectly from the get go. They could have told me when I showed up ** minutes before, not right as I was walking in for the massage. I’d like to talk to someone if possible and get a full refund. What a complete let down and waste of time.
GetHuman1957627 did not yet indicate what Groupon should do to make this right.
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Groupon

Customer service issue
Reported by GetHuman1957627
Jan 13th, 2019 - 9 mons ago
I have an issue with Groupon too
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Seen by 3 customers so far
Similar issue to 142852 others
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GetHuman1957627 started working on this issue
Jan 13th 8:17pm