Booking disaster.

GetHuman-yuju's customer service issue with Groupon from January 2019

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The issue in GetHuman-yuju's own words
I booked a hotel room with the Marriott on the Falls on groupon and we got a confirmation number and a charge has gone through on my credit card, yet when I called the hotel to double check, I was informed no room has been booked under my name or my boyfriends name and they told me I should contact you guys to see whats wrong. Hopefully groupon will be able to contact the hotel and reserve the room for the nights Ive already paid for.
Please contact the hotel and get my rooms reserved. A charge has already gone through on my credit card.
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Groupon

Booking at the Marriott on the Falls
Customer service issue
Reported by GetHuman-yuju
Jan 13th, 2019 - 9 mons ago
I have an issue with Groupon too
Not resolved
Seen by 14 customers so far
Similar issue to 142760 others
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Items needed
Name on account
Email on account
Billing address
Timeline
GetHuman-yuju started working on this issue
Jan 13th 4:39pm