I placed a Groupon order back in October or November **** ordering a * day cleanse from...

GetHuman1930520's customer service issue with Groupon from January 2019

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Help with my Groupon issue
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GetHuman1930520's next move: go to the Groupon help center.
Groupon doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1930520 will want to follow the link below to head to their help center. We will check on GetHuman1930520 later to make sure it's all set or try to help escalate.
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Name on account, Email on account, and Billing address
Tip from another customer
Groupon no longer offers phone support so you will need to contact them online. Sign in to the link about after clicking on "About an order" and then select the option to initiate a return or refund.
The issue in GetHuman1930520's own words
I placed a Groupon order back in October or November **** ordering a * day cleanse from JusbyJulie. I've been having them hold off on mailing me my products due to medical issues. However, I'm still sick and don't know how long before my doctor will allow me to do a * day cleanse so at this point, I would like a refund. I reached out to JusbyJulie and they're more than happy to refund me my shipping portion, but they can't refund me the Groupon purchase portion. Are you able to help with my refund as I'm not able to use this product right now and don't know when. Thank you, Orfelinda Ortega
GetHuman1930520 did not yet indicate what Groupon should do to make this right.
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Groupon

Customer service issue
Reported by GetHuman1930520
Jan 9th, 2019 - a mon ago
I have an issue with Groupon too
Not resolved
Seen by 1 customer so far
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Timeline
GetHuman1930520 started working on this issue
Jan 9th 4:32pm