ordered * fire opal rings as seen on screen. They arrived yesterday, they are certainly...

GetHuman-balway's customer service issue with Groupon from January 2019

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Groupon no longer offers phone support so you will need to contact them online. Sign in to the link about after clicking on "About an order" and then select the option to initiate a return or refund.
The issue in GetHuman-balway's own words
ordered * fire opal rings as seen on screen. They arrived yesterday, they are certainly not as seen on screen. lumps of white stone, nowhere near picture. I know what fire opal looks like, they are not even like faux opals. *shown on shipping label as*LZJ********D *LZJ********E* They are a misrepresentation of product ordered so I feel am also entltled to a refund including the postage paid.*Groupon should take this up with the trader - they are not the quality of groupon goods *Have given as much info as I can. I cant find my order on screen. Would like to chat on line
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Groupon

trying to return the rings for a full refund of goods plus postage as goods received are a complete misrepresentationn
Customer service issue
Reported by GetHuman-balway
Jan 9th, 2019 - a mon ago
I have an issue with Groupon too
Fixed
Seen by 4 customers so far
Similar issue to 140060 others
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Timeline
GetHuman-balway started working on this issue
Jan 9th 12:41pm
GetHuman-balway indicated the issue is not fixed yet.
Jan 9th 12:57pm