Groupon continually changes contact details I have been trying to get a promised refund...

GetHuman1927676's customer service issue with Groupon from January 2019

4 views | 139978 similar | 0 following
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Groupon doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1927676 will need to dig through the advice provided by Groupon, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman1927676 can let us know if they help or not.
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Before contacting them, items GetHuman1927676 may need:
Name on account, Email on account, and Billing address
Top Tip from another customer
Groupon no longer offers phone support so you will need to contact them online. Sign in to the link about after clicking on "About an order" and then select the option to initiate a return or refund.
The issue in GetHuman1927676's own words
Groupon continually changes contact details I have been trying to get a promised refund for a faulty water feature and in a recent chat I was promised that when my chronically ill daughter got out of hospital and added me to her account you would send details of how to return the item at no cost to her... instead you sent yet another email asking for more pictures which I sent only to get an email that that email address was no longer available. I have tried to find the live chat again … but of course that cannot be found either.

GetHuman1927676 did not yet indicate what Groupon should do to make this right.

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Groupon

Customer service issue
Reported by GetHuman1927676
Jan 9th, 2019 - 2 years ago
Not resolved
Seen by 4 customers so far
Similar issue to 139978 others
0 customers following this

Timeline

GetHuman1927676 started working on this issue
Jan 9th, 2019 3:42am