The luggage I received was broken and the handle will not go down. In turn this will no...

GetHuman1926513's customer service issue with Groupon from January 2019

4 views
 | 
139839 similar
 | 
0 following
Help with my Groupon issue
First: share to improve GetHuman1926513's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman1926513's next move: go to the Groupon help center.
Groupon doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1926513 will want to follow the link below to head to their help center. We will check on GetHuman1926513 later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman1926513 may need:
Name on account, Email on account, and Billing address
The issue in GetHuman1926513's own words
The luggage I received was broken and the handle will not go down. In turn this will not allow me to send it back for a replacement. I should not have to spend my own money on this and would like to have a replacement sent ASAP as this was a Christmas present that was intended to be used for a vacation after Christmas. To my disappointment we were not able to use it. Please let me know how you intend on fixing this.
GetHuman1926513 did not yet indicate what Groupon should do to make this right.
I have an issue with Groupon too
How GetHuman1926513 fixed the problem
We are waiting for GetHuman1926513 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Groupon's attention and get better help faster. Tap below to get started.
Having Groupon issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Groupon email you?
This email address isn't valid
Follow this issue
See how GetHuman1926513 fixes it.
This email address isn't valid

Groupon

Customer service issue
Reported by GetHuman1926513
Jan 8th, 2019 - a mon ago
I have an issue with Groupon too
Not resolved
Seen by 4 customers so far
Similar issue to 139839 others
0 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman1926513 started working on this issue
Jan 8th 11:25pm