The luggage I received was broken and the handle will not go down. In turn this will no...

GetHuman1926513's customer service issue with Groupon from January 2019

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The issue in GetHuman1926513's own words
The luggage I received was broken and the handle will not go down. In turn this will not allow me to send it back for a replacement. I should not have to spend my own money on this and would like to have a replacement sent ASAP as this was a Christmas present that was intended to be used for a vacation after Christmas. To my disappointment we were not able to use it. Please let me know how you intend on fixing this.
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Customer service issue
Reported by GetHuman1926513
Jan 8th, 2019 - a mon ago
I have an issue with Groupon too
Not resolved
Seen by 4 customers so far
Similar issue to 139839 others
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GetHuman1926513 started working on this issue
Jan 8th 11:25pm