I purchased * Groupon’s to serenity now for massages. I sent an email on ******** for...
GetHuman1926487's customer service issue with Groupon from January 2019
Help with my Groupon issue
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GetHuman1926487's next move: go to the Groupon help center.
Groupon doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1926487 will want to follow the link below to head to their help center. We will check on GetHuman1926487 later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman1926487 may need:
Name on account, Email on account, and Billing address
Tip from another customer
Groupon no longer offers phone support so you will need to contact them online. Sign in to the link about after clicking on "About an order" and then select the option to initiate a return or refund.
The issue in GetHuman1926487's own words
I purchased * Groupon’s to serenity now for massages. I sent an email on ******** for someone to contact regarding appt. I did not receive a response so I called on ******** and left message. Someone called back and I asked to make appts. They said since it was a Groupon only * of us could come at a time because there was only * person who did Groupon customers. I told them I was very disappointed. He told me he would check to see if they could work it out and call me back. On ******** I had not received a call back so I called again. Left message. They called back and said they could only do back to back appts. I agreed but told them I wasn’t pleased. He said he would call me the day before if something changed. On ****** I received a call telling me that both appts were cancelled because therapist had a doctor appt and he could not reschedule until therapist got back from doctor. I asked if he could call me. He said yes. I am willing to exchange for another massage Groupon, but would want at the same price and services. I paid **.** for each. Please advise as to how to handle this. I feel I have been patient so far. Not sure if I want to go there.
GetHuman1926487 did not yet indicate what Groupon should do to make this right.
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