Groupon charged me for a couple groupons that I was interested in, but did intend to bu...

GetHuman1924933's customer service issue with Groupon from January 2019

139616 similar
0 following
Help with my Groupon issue
First: share to improve GetHuman1924933's odds
Strength in numbers! Companies respond better when others are watching.
What went wrong?
Waiting to see what went wrong with our suggestion for how to get Groupon help.
Before contacting them, items GetHuman1924933 may need:
Name on account, Email on account, and Billing address
The issue in GetHuman1924933's own words
Groupon charged me for a couple groupons that I was interested in, but did intend to buy. I clicked on them and reviewed them, but did not actually press any buttons to purchase and did not fill out any credit card information. I did not realize I had "bought" them until checking my bank account. By this time, it was too late to refund it, per Groupon's policy online and I cannot find a way to contact Groupon's customer support team directly. Therefore, I attempted to use the Groupons instead. I have many many emails from CanvasOnSale's incredibly difficult customer support team because I have not been able to use that Groupon effectively. This was supposed to be a Christmas present and is now far too late, especially since their contradicting Customer Support team has not been able to help me actually purchase their item with the Groupon. I also contacted, whose Customer Support team was much quicker and kinder at responding, but unfortunately the product that I didn't even intend to purchase via Groupon is now out of stock and will not be back in stock until after the Groupon expires. I would like to be refunded for both of these purchases as soon as possible. I can send all of the printouts of my communication with both organizations if that is helpful. **Thank you,*Kyra
GetHuman1924933 did not yet indicate what Groupon should do to make this right.
I have an issue with Groupon too
How GetHuman1924933 fixed the problem
We are waiting for GetHuman1924933 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Groupon's attention and get better help faster. Tap below to get started.
Having Groupon issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Groupon email you?
This email address isn't valid
Follow this issue
See how GetHuman1924933 fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman1924933
Jan 8th, 2019 - a mon ago
I have an issue with Groupon too
Not resolved
Seen by 2 customers so far
Similar issue to 139616 others
0 customers following this
Follow this issue to see how it gets fixed
GetHuman1924933 started working on this issue
Jan 8th 7:59pm