I placed two orders from Printerpix on dec **th. The expected delivery date was suppose...

GetHuman1922575's customer service issue with Groupon from January 2019

139239 similar
0 following
Help with my Groupon issue
First: share to improve GetHuman1922575's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman1922575's next move: go to the Groupon help center.
Groupon doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1922575 will want to follow the link below to head to their help center. We will check on GetHuman1922575 later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman1922575 may need:
Name on account, Email on account, and Billing address
The issue in GetHuman1922575's own words
I placed two orders from Printerpix on dec **th. The expected delivery date was supposed to be Jan *nd. I was supposed to get an email when they shipped. I haven’t even received and email they had shipped as of today still, so I called yesterday. (Prior to this I had sent TWO emails and the rep said he had “escalated it to the proper dept and there was nothing else he could do”) I got an extremely rude woman that said, no it ships in **-** days AFTER the *nd. Then what don’t they say that?? That’s false advertising. (I have extended family coming this weekend and those were part of the gifts.) Her and I got into quite the argument about how, regardless it was the *th and I still haven’t even revceived an email stating that it has been shipped yet. Horrible horrible customer service. I will never order from them again. I paid over **$ in shipping and still haven’t received an email stating it’s been shipped on top of the fact it’s going to be another **-** BUSINESS days. I said to her why couldn’t she just express ship it? She then said it was out of her hands and it had already shipped! WTH?!?! Total crock of **** and she was totally lying. Super disappointed. * *First email from me Jan *nd:*I sent in two orders on December **th and they were supposed to be here by the *nd. I haven’t even gotten an email saying they’ve shipped.. Really frustrating**Printerpix Jan *rd:*Dear Rachel,* Thank you for contacting Printerpix,*I sincerely apologise for the delay with your two orders. I have escalated this to our production team to deal with as a priority so we can have the order dispatched as soon as possible.* Although I am unable to guarantee a specific delivery date, we expect the order to be delivered at the earliest. We will email you again once the order has been dispatched.*Please accept my apologies for the inconvenience caused.* *Kind regards, *Vince Solomon*Printerpix Customer Service Team* *Second email from me Jan *rd:* I paid over **$ in shipping w a ship date of Jan *nd. We’re doing my familys’ Christmas on my moms side this weekend and those were the gifts. Now I have nothing to give. I don’t understand why they can’t be rushed?? **Printerpix Jan *th:*Dear Rachel,* I apologize once again and I do understand your concern, however, I have escalated this to the concerned department to deal this with high priority. Hence, I request you to please bear with us and provide us some more time as we are trying our best to dispatch the order at the earliest.*Kind regards, *Vince Solomon*Printerpix Customer Service Team
GetHuman1922575 did not yet indicate what Groupon should do to make this right.
I have an issue with Groupon too
How GetHuman1922575 fixed the problem
We are waiting for GetHuman1922575 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Groupon's attention and get better help faster. Tap below to get started.
Having Groupon issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Groupon email you?
This email address isn't valid
Follow this issue
See how GetHuman1922575 fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman1922575
Jan 8th, 2019 - a mon ago
I have an issue with Groupon too
Not resolved
Seen by 2 customers so far
Similar issue to 139239 others
0 customers following this
Follow this issue to see how it gets fixed
GetHuman1922575 started working on this issue
Jan 8th 3:14pm