I purchased a Groupon with Bodies Best Friend in Flint, MI with the express purpose of...
GetHuman1904874's customer service issue with Groupon from January 2019
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GetHuman1904874's next move: go to the Groupon help center.
Groupon doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1904874 will want to follow the link below to head to their help center. We will check on GetHuman1904874 later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman1904874 may need:
Name on account, Email on account, and Billing address
Top Tip from another customer
Groupon no longer offers phone support so you will need to contact them online. Sign in to the link about after clicking on "About an order" and then select the option to initiate a return or refund.
The issue in GetHuman1904874's own words
I purchased a Groupon with Bodies Best Friend in Flint, MI with the express purpose of getting a manicure and pedicure prior to a cruise I am taking in mid January. I have tried to contact them numerous times without success. I did leave a voice mail telling them I was asking for an appt on Jan ** and I was wondering if they are open on Mondays. The owner called and left me a VM and her phone number. Again, I called several times with no answer. She finally called back today and said that she has no appointments left for January. I would need to select a day in February. This is ridiculous to expect people to wait a month for a routine service. I am requesting a full refund to my credit card and will not use Groupon again for services. Really...a business where no one answers the phone and then a month wait??
GetHuman1904874 did not yet indicate what Groupon should do to make this right.
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