Hi, I've still to receive a bed which was purchased through Groupon on the **th of Dece...

GetHuman-stacycra's customer service issue with Groupon from January 2019

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The issue in GetHuman-stacycra's own words
Hi, I've still to receive a bed which was purchased through Groupon on the **th of December. The delivery company have been completely useless and utterly rude in terms of customer service. That's the time I actually spoke to them. I tried to call, left messages and also emailed but have had no reply. I need to either change a delivery address for the bed to go to as they have said they do not deliver on Saturdays nor do they let you know and ETA or phone you when delivering. All things I have experienced with a good delivery company. I have been trying to get in contact with Sleep softly - the company the bed came from but yet again I cannot get through to them. Our money has been taken from the bank and all I want is the bed as I have went since the **th of December with now bed. I was told the bed would be delivered that date so I waited in all day, it was not delivered. The same again happened the **th then was delivered on the **st when I had to be at work. *The same again has happened Friday *th, I was told they would deliver either Monday **st or Wednesday *nd - the bed did not arrive. Then again arrived the Friday when I was not in. I have received nothing but rude customer service from XDP the delivery company and am disgusted. The fact I can't get in touch with the actual supplier leaves me no other option but to ask you to please help and sort this out! At the reviews left from other customers in the same predicament I'm am very unsure as to why they are still being used as a delivery company. XDP are awful. Please help
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Groupon

Customer service issue
Reported by GetHuman-stacycra
Jan 5th, 2019 - 4 mons ago
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GetHuman-stacycra started working on this issue
Jan 5th 11:34am