Bought * tickets for an austin Duck tour. My cousin and I both bought * tickets each fo...

GetHuman1893801's customer service issue with Groupon from January 2019

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The issue in GetHuman1893801's own words
Bought * tickets for an austin Duck tour. My cousin and I both bought * tickets each for a total of ** members in our group. I called ahead of time twice in the day prior to booking to make sure seats would be available for the *pm tour. The guy who answered the phone told me to book through Groupon instead of directly with him over the phone. *I called home once early in the morning and again before purchasing the groupon tickets. He confirmed availability of ** seats for our group. **When we showed up to the meeting place, our seats had been given up to people on stand by. He offered us ** seats on the bus. Our family was from out of town and was excited to see the city on their last day of visit. *Long story short, after some unpleasant arguing on not holding our seats for such a large group that called prior to booking, confirming our attendance for the tour, we ended up not getting on the bus due to lack of seats. *Please can we both get a refund for our tickets we purchased?
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Groupon

Customer service issue
Reported by GetHuman1893801
Jan 4th, 2019 - 4 mons ago
I have an issue with Groupon too
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GetHuman1893801 started working on this issue
Jan 4th 5:45am