I made an appointment at the Phoenix Paul Mitchell school. I explained that I had a Gro...

GetHuman1837442's customer service issue with Groupon from December 2018

9 views | 130314 similar | 0 following
Help with my Groupon issue
First: share to improve GetHuman1837442's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman1837442's next move: find and follow the right step-by-step guide.
Groupon doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1837442 will need to dig through the advice provided by Groupon, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman1837442 can let us know if they help or not.
If time is of the essence or you are lost, we partner with a California-based expert help company with tech support available 24/7. Enjoy a $1 one-week trial membership and get help from a live person now: Talk now with an expert.
Before contacting them, items GetHuman1837442 may need:
Name on account, Email on account, and Billing address
Top Tip from another customer
Groupon no longer offers phone support so you will need to contact them online. Sign in to the link about after clicking on "About an order" and then select the option to initiate a return or refund.
The issue in GetHuman1837442's own words
I made an appointment at the Phoenix Paul Mitchell school. I explained that I had a Groupon for basic color and that I wanted to add a roller set. The receptionist explained that the roller set would be an extra charge which I said was fine. I arrived at the school and spoke with the same receptionist. She remembered me and took my groupon code. I was greeted by the student*stylist and we went to her chair to have a consult. She then stated that she needed to “check” to see if she “had time for all of that” so we waited and an instructor came over. He stated that they could do the color but not the roller set because they didn’t have the time. I explained that I had confirmed my services twice and then I asked if I was using the right vernacular or if there was a better way to express what I wanted done to my hair. He said no, I had explained it perfectly but since the receptionist “wasn’t a hairdresser” she wasn’t able to estimate times and had given me wrong information. He also said that because they didn’t know what kind of hair I had or the length....it would be hard to give an estimate. I asked what I should do in that case and he stated that the only day that they could definitely do my hair with enough time would be Friday. This school is only open during the day, during my working hours. So this will not work. Furthermore, and most noticeably....I was the only person being turned away and I was the only black person there. I noticed another woman getting her hair set with rollers during my consultation. This interaction made me feel bad and I do not want to return. The inference was that my hair would somehow take longer than everyone else’s to care for. Therefore I would like a refund. I don’t want to spend my money in a place that seems to use code for “we didn’t know you were black”. I asked the instructor and receptionist together what my next steps should be as far as receiving a refund and they apologized and said to contact Groupon.

GetHuman1837442 did not yet indicate what Groupon should do to make this right.

How GetHuman1837442 fixed the problem

We are waiting for GetHuman1837442 to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Groupon's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Groupon issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman1837442 fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman1837442
Dec 27th, 2018 - 3 years ago
Not resolved
Seen by 9 customers so far
Similar issue to 130314 others
0 customers following this


GetHuman1837442 started working on this issue
Dec 27th, 2018 2:44am