Redemption Code: CLK*-f*jpfm*I paid for this thru Paypal but never got the opportunity...

GetHuman1828570's customer service issue with Groupon from December 2018

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The issue in GetHuman1828570's own words
Redemption Code: CLK*-f*jpfm*I paid for this thru Paypal but never got the opportunity to indicate what personalization or color I wanted for this item.**I have followed instuctions on*How to Complete Redemption***. Visit https:**metalunlimited.com*products*personalized-metal-clock**. When finished, click the bag at the top right.**. Enter your redemption code into the "Coupon Code" field and click "Apply".**. Provide shipping and billing information.**. Your item(s) will be shipped by Metal Unlimited.**. Enjoy!**Their website does not give me a "bag" to click on.*This option was not offered to me by the time I had paid on PayPal.**Is this something that can be fixed or do I need to cancel the order and request a refund thru Paypal?**I HAVE EMAILED THIS REQUEST TO THE COMPANY TWICE WITHOUT HAVING A RESPONSE FROM THEM, ON ***** & *****.

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Groupon

Customer service issue
Reported by GetHuman1828570
Dec 25th, 2018 - 3 years ago
Not resolved
Seen by 7 customers so far
Similar issue to 129339 others
0 customers following this

Timeline

GetHuman1828570 started working on this issue
Dec 25th, 2018 9:36pm