Redemption Code: CLK*-f*jpfm*I paid for this thru Paypal but never got the opportunity...
GetHuman1828570's customer service issue with Groupon from December 2018
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Groupon doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1828570 will need to dig through the advice provided by Groupon, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman1828570 can let us know if they help or not.
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The issue in GetHuman1828570's own words
Redemption Code: CLK*-f*jpfm*I paid for this thru Paypal but never got the opportunity to indicate what personalization or color I wanted for this item.**I have followed instuctions on*How to Complete Redemption***. Visit https:**metalunlimited.com*products*personalized-metal-clock**. When finished, click the bag at the top right.**. Enter your redemption code into the "Coupon Code" field and click "Apply".**. Provide shipping and billing information.**. Your item(s) will be shipped by Metal Unlimited.**. Enjoy!**Their website does not give me a "bag" to click on.*This option was not offered to me by the time I had paid on PayPal.**Is this something that can be fixed or do I need to cancel the order and request a refund thru Paypal?**I HAVE EMAILED THIS REQUEST TO THE COMPANY TWICE WITHOUT HAVING A RESPONSE FROM THEM, ON ***** & *****.
GetHuman1828570 did not yet indicate what Groupon should do to make this right.
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