I Purchased a Groupon in August for a manicure and pedicure. I reached out via their p...

GetHuman1823597's customer service issue with Groupon from December 2018

4 views | 128849 similar | 0 following
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Groupon doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1823597 will need to dig through the advice provided by Groupon, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman1823597 can let us know if they help or not.
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Name on account, Email on account, and Billing address
Top Tip from another customer
Groupon no longer offers phone support so you will need to contact them online. Sign in to the link about after clicking on "About an order" and then select the option to initiate a return or refund.
The issue in GetHuman1823597's own words
I Purchased a Groupon in August for a manicure and pedicure. I reached out via their phone number and explained that I wanted to make an appointment using the Groupon and she scheduled me for one. When I arrived at the appointment and I completed the manicure and pedicure, I gave her the Groupon and she refused to except it saying that day was an exception and she was not taking any Groupon‘s. So I had to pay full price. I reached out to her last week again via text this time to avoid any communication via the phone since her English is very limited, and via text she approved the appointment for today using the Groupon. I arrive today and once I completed my manicure and pedicure once again she refused to take the Groupon, saying today is not a day that she takes Groupon‘s. I had to Pay full price again. I do not want to go out to this establishment ever again. She is not honest and I am very disappointed in the lack of communication and the lack of customer service. **Order ***********

GetHuman1823597 did not yet indicate what Groupon should do to make this right.

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Groupon

Customer service issue
Reported by GetHuman1823597
Dec 24th, 2018 - 3 years ago
Not resolved
Seen by 4 customers so far
Similar issue to 128849 others
0 customers following this

Timeline

GetHuman1823597 started working on this issue
Dec 24th, 2018 5:11pm

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