I purchased a Groupon for an oil change, redeemed it when I arrived at Valvoline, then...
GetHuman1821331's customer service issue with Groupon from December 2018
Help with my Groupon issue
First: share to improve GetHuman1821331's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman1821331's next move: find and follow the right step-by-step guide.
Groupon doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1821331 will need to dig through the advice provided by Groupon, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman1821331 can let us know if they help or not.
If you don't see a guide here that matches the problem you are having, please see if Groupon has better answers for you: Groupon Help Center
If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.
Before contacting them, items GetHuman1821331 may need:
Name on account, Email on account, and Billing address
Top Tip from another customer
Groupon no longer offers phone support so you will need to contact them online. Sign in to the link about after clicking on "About an order" and then select the option to initiate a return or refund.
The issue in GetHuman1821331's own words
I purchased a Groupon for an oil change, redeemed it when I arrived at Valvoline, then they realized they didn’t have the oil filter needed to change my oil. They said I should contact you guys to process a refund since they couldn’t do it.
GetHuman1821331 did not yet indicate what Groupon should do to make this right.
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