Groupon Customer Service Issues

I made a reservation with Relaxation Spa five days prior to my appointment. They confirmed the availability and noted my phone number. When I arrived for my appointment the following week, they claimed no reservation was on the books. The receptionist rudely dismissed my concerns and did not attempt to investigate or assist me. I am requesting a refund since I do not wish to support their business further and do not feel inclined to reschedule. The payment of $36 was processed on December 12th through Groupon.

I attempted to purchase 5 tickets to Sea World today for my son, wife, and 3 children. Despite the website stating that names need to be on each ticket, I couldn't add individual names during the purchase. There was also no confirmation email received after providing my credit card details. When contacted by a customer service representative, I was informed that I must attend with my family, contrary to the advertisement. The representative refused to add my family's names to the vouchers. As this purchase is a gift, I am unable to attend. The fine print does not specify that the purchaser must be present. I expressed my desire to cancel, but was denied. If this issue is not resolved, I will be forced to stop the payment through my credit card company and report the misinformation to the relevant authorities. Thank you, Lloyd A.

I bought a Groupon back in [redacted], but it expired in November of the same year. When I called to make an appointment, I discovered the business had changed its hours and was only open in the mornings when I'm at work. They assured me they would honor the expired Groupon after their hours changed back. However, I've been trying to reach them for months, calling at least 15 times, but have received no response despite promises that the manager would call me back. As of December 2, [redacted], I found out the school has closed. The guest services representative, Patty, suggested I contact Groupon for a refund since the establishment is no longer operating. I am now asking for a refund due to the closure. Kimberly C. BW Academy of Massage Therapy Order #: [redacted] Purchase Date: Tuesday, Aug 1, [redacted] Status: Expired Nov 29, [redacted] Expires: Wednesday, Nov 29, [redacted] Qty: 1 Order Total: $59.00 (Visa ending in [redacted])

I recently bought a Groupon for a Christmas cruise dinner, but when I tried to book, it showed as used even though I haven't been on the cruise yet. Tonight is our scheduled cruise, but due to weather warnings, all ferries have been cancelled. I called the company for information and got vague answers about the possibility of a shorter cruise and decisions left to the captain's discretion. When I inquired about cancellation notification, they assured me they would inform us but couldn't give a specific time. Given the distance to the departure point and expensive parking fees in the area, I am concerned about traveling there only to find out the cruise is canceled after paying for parking. I'm feeling frustrated with the lack of clear communication and uncertainty surrounding the situation.

I purchased a Groupon voucher for window cleaning services for $45. The service provider scheduled to arrive between 9-10 on December 19th, but called to postpone until 11. Upon arrival, he estimated the job for 20 windows, but we only had 16. He also said it would take 6 hours, whereas it would have been 3 with a partner who did not show up. Additionally, he requested $[redacted] more despite having fewer windows than agreed. After a discussion with my wife, we asked him to leave as this was not the agreed-upon deal. We are seeking a refund as this experience was not satisfactory. Thank you.

I inadvertently clicked the purchase button multiple times on your website, resulting in being charged three times for an item I only intended to buy once. The process was confusing, and the absence of a customer service representative to assist made it more frustrating. The refund timeframe of up to 10 days is distressing as it leaves me without funds to buy presents for my children, making this Christmas bleak. A clear explanation of your website's operation would have been beneficial in preventing this error. As a single mother, the $40 charge may seem insignificant to you, but it was crucial for making my children's Christmas special. Kindly process the refund urgently as I am in dire need of the money. Your prompt attention to this matter is greatly appreciated. Thank you. Beth

I bought a 60-minute facial at Skin and Soul in Warwick, RI on November 25, [redacted]. The confirmation number is 1[redacted]58-[redacted]. My schedule is busy during the week, so I chose this spa for their late night and weekend availability advertised on Groupon. Unfortunately, when I tried to schedule, the owner mentioned those hours were only for full-paying clients, not Groupon customers. I mentioned that this restriction wasn't stated on the Groupon deal and requested a refund if I couldn't book a suitable time. The owner stated that Groupon would need to handle the refund. The earliest available weekday appointment is on February 4, [redacted], which might be past the Groupon's expiration date. I believe a refund is warranted due to the discrepancy between the Groupon terms and the spa's availability.

I recently traveled to Orlando, Florida, and booked a helicopter ride with Heli-Tours. I carefully provided all the necessary information, including complying with the weight requirements. Upon arrival for our scheduled ride, we were re-weighed by the staff, and the weights matched what was documented on the Groupon I had purchased. However, it was only then that we were informed that the Groupon was for the larger helicopter, which only operates on weekends. This crucial detail was not specified on the Groupon, causing confusion. Unfortunately, since our visit was on weekdays, we were unable to reschedule the tour. I am seeking a full refund of $[redacted].68 for the 6-minute helicopter ride that we were unable to take due to the lack of clarity in the information provided. I have also reached out to Groupon support for assistance, but despite being promised further information, I have not received any updates in the past three days.

Subject: Issue with Groupon Purchase Hello Groupon Support, I have been facing issues with using promo codes (Gift-20% & SVJ2L4-$10) on my recent purchase. I am unable to self-cancel the order or retrieve the vouchers. Your website seems lacking in proper customer service as it only provides FAQs. I am not willing to pay any charges that may appear on my credit card. This is my second email to the support team without any response. If a real person does not contact me soon, I will explore all available options. Thank you, Larry Lebenson

I purchased two vouchers for a two-night stay at Kowloon Harbour Front Hotel for three people each. The voucher details include a Two-Bedroom City View Suite. I confirmed the booking dates of April 11th to April 15th, [redacted], with the hotel before the purchase. However, the hotel declined to honor the vouchers, claiming they were fully booked for that period due to limited quotas. They suggested making a new reservation through their website for a special promotion. I am dissatisfied with their response, feeling that I am being asked to spend more money after already spending $[redacted] on the vouchers. I have filed a complaint with Groupon but am frustrated with the back-and-forth and delays. I will escalate this issue to the office of fair trading if not resolved promptly. It seems unfair that the hotel is asking for more money when I can find cheaper options elsewhere. I urge for a quick resolution to this matter. Brett P.

I bought 2 vouchers for 3 people each for 2 nights at Kowloon Harbour Front Hotel. The voucher details are as follows: Two Nights, Two-Bedroom City View Suite, Three People, with the voucher codes VS-9TBF-HXZ7-FLXL-TVSN and VS-PVGX-GPGT-Z6KG-L2KL, along with security codes 54D8F2600D and 8ED6281FBA. I called the hotel before purchasing, and they confirmed the availability for booking from April 11th to April 15th, [redacted]. However, upon trying to redeem the vouchers, the hotel claimed they were fully booked for those dates due to limited voucher quotas. The hotel suggested booking directly through their website for special promotions and becoming an HP Member Club to receive extra discounts. They want me to abandon the $[redacted] spent and pay a "special price." I have lodged a complaint with Groupon, and I am not satisfied with the situation. I am considering escalating this matter to the office of fair trading. The hotel's offer seems unfair, as I can find better deals on booking.com for less than the voucher value of $[redacted]. I demand a refund of my money immediately! Sincerely, B.P. (Unsatisfied Customer)

Hello, I recently joined Groupon and made my first purchase at Delhi Belly restaurant in West Vancouver. Following the purchase, I was given a $10 promo code, SVJ2L4. When trying to use it for a coupon at Brioche Urban Eatery Vancouver, I encountered an error message stating I exceeded the purchase limit. Despite not authorizing the payment, the deal was in my file, leading me to cancel the orders. I then tried to buy a Miss Fresh 2-person 3-meal order with the same promo code and received an error stating I had surpassed its usage limit. I had not used it previously. I am looking forward to resolving this issue and having the promo code reinstated as offered. Excited to use Groupon more in [redacted]! Best regards, A. Fast

On December 9th, I bought a gift for my granddaughter from Sharp Window Tinting in Burleson, Texas. I asked for the e-gift to be sent to my email on December 21st. However, I can't find the order on my account. The status shows as "Purchased as a gift" and "E-gifted to Elena" to [redacted], but the gift remains unclaimed. This morning, I got an email saying it was sent to me and was already redeemed. I need this issue fixed as today is my granddaughter's birthday, and I want to print and give her the voucher.

I contacted Groupon for help, and unfortunately, they charged me twice for my purchase. Despite understanding that mistakes happen, the customer support experience was terrible. The representatives could not comprehend my issue over chat and simply kept apologizing. I was transferred between agents, some of whom abruptly ended our chats, making me start over. Additionally, I received conflicting information about applying a promo code to my purchase. Even when reaching out to social media support, I only received a generic apology. If needed, please contact me at the email provided, associated with my account.

On December 9th, I made a purchase from Sharp Window Tinting in Burleson, Texas, as a gift for my granddaughter. I had requested the gift to be sent to my email by December 21st. I cannot find the order on my account but I also did not check the redeemed orders section. The status shows it was purchased as a gift and e-gifted to Elena via email at [redacted] The gift has not yet been claimed. I planned to print the voucher to give to her because she doesn't check her email regularly while at college. However, I received an email this morning saying her gift had been sent, but when I tried to print the voucher, it showed as already redeemed. I recall seeing a page where it mentioned redemption on December 13th but can't find it again now. Given that today is her birthday, I urgently need to print the voucher for her.

I recently bought a Sam's Club Membership through Groupon, but encountered issues with my club card due to an error in the spelling of my name. After seeking help from Sam's Club Customer Care, I was issued a temporary card, which was supposed to have my name corrected. However, I faced further problems trying to make purchases with my membership card because of an error made by a store employee. This error caused me to miss out on using my Instant Savings offer for a Free Fruit Party Tray and Free Gourmet Sampler Cheesecake. I reached out to Groupon customer service via email, but have not received a satisfactory response. They have been asking for additional information, including my home address, without giving me a clear explanation as to why. I would appreciate it if this issue could be resolved promptly. Thank you for your assistance. - Thomas V.

I am reaching out for assistance regarding my recent purchase of 4- 60min passes at SkyZone New Jersey through Groupon. Unfortunately, I mistakenly bought a voucher for a location that is far from where I live. I reside in Cherry Hill, NJ, close to the Moorestown location, but the vouchers I bought are for a place that is about 1.5 hours away in the northern part of New Jersey. The vouchers are about to expire, and I would like to utilize them at the more convenient location near me. I have the order number available to verify that the vouchers haven't been used. Additionally, I noticed a promotion for the same deal at the location I intended to visit. Would it be possible to transfer the passes or use them at the correct SkyZone location? Your help with this matter would be greatly appreciated.

I placed an order for 2 sets of necklace/earrings on November 20, [redacted], and used a voucher from NOVADAB. Over a week and a half ago, I contacted them on Facebook because I haven't received the items yet. Both payments have been processed through Groupon and Novadab. I followed their instructions to call Novadab directly. Upon doing so, they assured me that my order was shipped and would arrive this week. However, I never received a shipping confirmation email, and the items have not arrived. When I tried calling Novadab today, the call connected but got cut off after a few message prompts about waiting for a service representative. This pattern repeated multiple times, leaving me stranded without information on my order. I am seeking assistance as I feel stuck and concerned about not receiving the products I paid for. Your help in resolving this matter would be greatly appreciated. Thank you for your attention and support. Have a wonderful day!

Today’s date is December 21, [redacted]. I recently bought a Groupon deal for CasaBella Hair salon, which was advertised to have a 20% discount when using the promo code “gift." Upon purchasing the Groupon today, the expiration date was listed as December 22, which is tomorrow. However, when I tried to apply the promo code for a seven-dollar discount as indicated, I was informed that the offer had expired. I believe I should still receive the promo code discount since my purchase was made prior to the expiration date.

I've been attempting to make a reservation using a Groupon for a few hours now. I've followed the instructions on the Groupon voucher, which require entering the voucher code during the reservation process. Unfortunately, the company's website does not have a designated area for inputting the code and only prompts for credit card information - which is frustrating. I have used Groupon for many years without any issues until now. The business is closed today, so I am unable to contact them for assistance. I have been trying to secure a reservation for tomorrow, the final day before my Groupon expires, as the website shows availability for booking. However, I am unable to find where to enter my Groupon code on the business's website to complete the reservation.