I placed a order and it was placed twice for the same product. I changed the order but...

GetHuman1792867's customer service issue with Groupon from December 2018

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The issue in GetHuman1792867's own words
I placed a order and it was placed twice for the same product. I changed the order but my money wasn’t refunded like it said it would be. Is there a certain time frame ok order for my money to be refunded?
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Groupon

Customer service issue
Reported by GetHuman1792867
Dec 19th, 2018 - 9 mons ago
I have an issue with Groupon too
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Seen by 3 customers so far
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Timeline
GetHuman1792867 started working on this issue
Dec 19th, 2018 4:39pm
GetHuman1792867 indicated the issue is not fixed yet.
Dec 19th, 2018 4:40pm