I purchased Groupon for Brooklyn Banya. I called * weeks in advance to make an appointm...

GetHuman-sorokina's customer service issue with Groupon from December 2018

121497 similar
0 following
Help with my Groupon issue
First: share to improve GetHuman-sorokina's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-sorokina's next move: go to the Groupon help center.
Groupon doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-sorokina will want to follow the link below to head to their help center. We will check on GetHuman-sorokina later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman-sorokina may need:
Name on account, Email on account, and Billing address
Tip from another customer
Groupon no longer offers phone support so you will need to contact them online. Sign in to the link about after clicking on "About an order" and then select the option to initiate a return or refund.
The issue in GetHuman-sorokina's own words
I purchased Groupon for Brooklyn Banya. I called * weeks in advance to make an appointment for a massage for my birthday. The lady said it was too early. I called * days prior and the lady made an appointment for Thur Dec **th at *pm. I showed up at noon and the lady said she had no one booked the appointment. I start explaining that I called and she kept saying that she works there * days a week so I never called. I told her the whole conversation I had on the phone and she goes ‘oh it was me. I forgot.’ There was no one to do the massage on site so she started calling but no one responded. As a a result,she told me to reschedule. Firstly, it was my birthday she messed up. Secondly, I can’t take time off during the week to ‘accommodate’ her. Thirdly, I have no desire to go back after such experience and the way she acted was ridiculous. I would like to fully refund the voucher. Also, rooftop is closed for the winter so not sure why it is advertised.
GetHuman-sorokina did not yet indicate what Groupon should do to make this right.
I have an issue with Groupon too
How GetHuman-sorokina fixed the problem
We are waiting for GetHuman-sorokina to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Groupon's attention and get better help faster. Tap below to get started.
Having Groupon issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Groupon email you?
This email address isn't valid
Follow this issue
See how GetHuman-sorokina fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman-sorokina
Dec 17th, 2018 - 2 mons ago
I have an issue with Groupon too
Not resolved
Seen by 2 customers so far
Similar issue to 121497 others
0 customers following this
Follow this issue to see how it gets fixed
GetHuman-sorokina started working on this issue
Dec 17th, 2018 6:27pm