I purchased Groupon for Brooklyn Banya. I called * weeks in advance to make an appointm...
GetHuman-sorokina's customer service issue with Groupon from December 2018
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The issue in GetHuman-sorokina's own words
I purchased Groupon for Brooklyn Banya. I called * weeks in advance to make an appointment for a massage for my birthday. The lady said it was too early. I called * days prior and the lady made an appointment for Thur Dec **th at *pm. I showed up at noon and the lady said she had no one booked the appointment. I start explaining that I called and she kept saying that she works there * days a week so I never called. I told her the whole conversation I had on the phone and she goes ‘oh it was me. I forgot.’ There was no one to do the massage on site so she started calling but no one responded. As a a result,she told me to reschedule. Firstly, it was my birthday she messed up. Secondly, I can’t take time off during the week to ‘accommodate’ her. Thirdly, I have no desire to go back after such experience and the way she acted was ridiculous. I would like to fully refund the voucher. Also, rooftop is closed for the winter so not sure why it is advertised.
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