I purchased Cleveland Housekeepers for $**. Spoke with owner via phone. He said...

GetHuman-alexabur's customer service issue with Groupon from December 2018

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The issue in GetHuman-alexabur's own words
I purchased Cleveland Housekeepers for $**. Spoke with owner via phone. He said $**. Extra for baseboards. I agreed. When cleaners came, they said that Baseboards is considered “deep cleaning” and would be $***. Extra. I didn’t need deep cleaning. Windows, sills,etc. already done. He said they would be “flexible”. They were not. I called Jose. His wife is one of the cleaners and he stood by her and contradicted what he told me. He said, “she’s there, she can see what needs to be done.” That is not true!! They were only in the entranceway! I have lived in my condo for *** years and have NEVER in my life had ANYONE quote me almost $***. to clean my condo! I live here alone and it is pretty well maintained. I told them that I EVEN CLEANED ONE OF THE BATHROOMS ALREADY! I sent them away. I would like a refund on my MC, not credit to buy something else. This is NOT what I signed up for. They are liars with NO INTEGRITY!!!!! Thank you. *Alexandra Burg
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Groupon

Customer service issue
Reported by GetHuman-alexabur
Dec 17th, 2018 - 2 mons ago
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GetHuman-alexabur started working on this issue
Dec 17th, 2018 4:40pm