Groupon list SpaWorld in (Centerville VA) and under the options of what you get there i...

GetHuman1768790's customer service issue with Groupon from December 2018

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The issue in GetHuman1768790's own words
Groupon list SpaWorld in (Centerville VA) and under the options of what you get there is a price for **, **, **. Then it list under what you get is a ** hour admission to the Spa including polstice rooms, and then a ** minute foot massage. So many people are buying the ** or ** thinking this includes a ** minute foot massage, it does not. When I contacted Spa World to tell them the confusion and to get clarity the representative told me on the phone that "yes many people get confused and come in expecting the foot massage". I then asked him are you refunding the money then since the add is misleading and he said " no, groupon is a third party seller we do not control what they do". I informed him that it was wrong to profit off a clearly deceptive add and not do anything to change it. So I am reaching out so that this deceptive add will be either rewritten to show more clearly what each price point gets you. I also highly recommend that Groupon not work with Spaworld they hung up on me because they want to keep profiting off the deceptive add. Like they hve been doing for quite a while now.

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Groupon

Customer service issue
Reported by GetHuman1768790
Dec 16th, 2018 - 2 years ago
Not resolved
Seen by 3 customers so far
Similar issue to 120120 others
0 customers following this

Timeline

GetHuman1768790 started working on this issue
Dec 16th, 2018 1:20am

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