I purchased a Groupon for *** printerpix holiday cards on November **. I’v made my card...

GetHuman1753320's customer service issue with Groupon from December 2018

26 views | 117367 similar | 0 following
Help with my Groupon issue
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Groupon doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1753320 will need to dig through the advice provided by Groupon, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman1753320 can let us know if they help or not.
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Before contacting them, items GetHuman1753320 may need:
Name on account, Email on account, and Billing address
Top Tip from another customer
Groupon no longer offers phone support so you will need to contact them online. Sign in to the link about after clicking on "About an order" and then select the option to initiate a return or refund.
The issue in GetHuman1753320's own words
I purchased a Groupon for *** printerpix holiday cards on November **. I’v made my cards and saved them to my pronterpix account (ive purchased from them before). When to enter my redemption code and brings to a page that says OOPS something went wrong... needless to say I’ve emailed pronterpix customer support * separate people and it took * days for one of them to answer me back.. when he did he asked for info and I sent it right away didn’t receive another email back for another *days saying that he reset my Groupon expiration date so it can be used now — meanwhile my Groupon already doesnt expire until Feb **th.. after that it still did not work same issue so I emailed him again and no answer today is day * without another response back. I tried to use the live chat option and waited my turn for **min and then it disconnected me. I tried today again as well and when I finally did get through to someone they did the same thing and it still is not working..to say I’m unhappy is an understatement so not only is my Groupon not working but if after almost *weeks of trying to my Christmas cards if it did start working today I would have to pay extra for fast shipping otherwise they won’t be here before Christmas! **I would like to either be fully refunded back into my account for the purchased Groupon or I would like to be able to be credited to Groupon so I can buy the staples holiday card Groupon.**Thank you

GetHuman1753320 did not yet indicate what Groupon should do to make this right.

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Groupon

Customer service issue
Reported by GetHuman1753320
Dec 13th, 2018 - 2 years ago
Not resolved
Seen by 26 customers so far
Similar issue to 117367 others
0 customers following this

Timeline

GetHuman1753320 started working on this issue
Dec 13th, 2018 7:31pm

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