I have purchased and been very satisfied with many Groupons in the past. I am, however...

GetHuman1681750's customer service issue with Groupon from December 2018

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Groupon doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1681750 will need to dig through the advice provided by Groupon, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman1681750 can let us know if they help or not.
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Name on account, Email on account, and Billing address
Top Tip from another customer
Groupon no longer offers phone support so you will need to contact them online. Sign in to the link about after clicking on "About an order" and then select the option to initiate a return or refund.
The issue in GetHuman1681750's own words
I have purchased and been very satisfied with many Groupons in the past. I am, however, not only dissatisfied, but outraged by a recent offering, which I believe is nothing short of a scam.**I purchased a Groupon yesterday for “up to ** units of Botox”. The claim was that this was a $*** value. The voucher indicated that there were nine locations and that an appointment was required. When I called to make an appointment, I was told that no appointments are accepted and that the services are for “walk-ins” only. I asked about availability at the only location near me (Cherry Hill, NJ) and was instructed to send a blank text and I would receive a schedule. I repeated that I was only interested in the Cherry Hill location. The woman on the phone (Victoria) said “you can put whatever you want in the text message, and you’ll get the schedule. She then dismissed me telling me that she had other phone calls.**I sent a text message inquiring about schedule for the Cherry Hill location and received a response that there is ONE DAY ONLY (!****) for TWO HOURS (* to * p.m.) available at this location. In addition I received a schedule showing FIFTY-NINE LOCATIONS, none of which are accessible to me, with the exception Cherry Hill. Apparently, the “Doctor” offers services for a few hours a day at each of these fifty-nine locations. This was just the first red flag. **I was also sent a price list for services and a photo of a billboard. The regular prices listed were not only NOT $***, for the service I had purchased, but considerably LOWER than what is being charged by Groupon.**There are copies of all of the above-described attachments below. **I know that Groupon has always had a good reputation and I am surprised that you let this get by. **Under the circumstances, I must insist on a CANCELLATION and FULL REFUND. If I do not receive a response confirming cancellation and full refund, I will have to open a dispute with PayPal and my credit card.**Thank you for your time and quick attention to this matter.**Sincerely,**Helene Masiko**** Laurel Street*Woodbury, NJ *****-*********-***-******Billboard.PNG*Pricing.JPG*Schedule.jpeg

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Groupon

Customer service issue
Reported by GetHuman1681750
Dec 11th, 2018 - 2 years ago
Not resolved
Seen by 3 customers so far
Similar issue to 115083 others
0 customers following this

Timeline

GetHuman1681750 started working on this issue
Dec 11th, 2018 10:34pm
GetHuman1681750 shared this issue with followers on Twitter
Dec 11th, 2018 10:34pm

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