Order number **********. I purchased a Christmas card Groupon through printerpix. Print...

GetHuman-ajeicker's customer service issue with Groupon from December 2018

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The issue in GetHuman-ajeicker's own words
Order number **********. I purchased a Christmas card Groupon through printerpix. Printerpix website was down I was trying to place my order, call their customer service number waited on hold for ** minutes no one answered and I had to hang up. Purchase a Groupon amount for ** Christmas card, finally got through a website and was able to place my order. Put in one total order and waited. A week and a half into the order I emailed printerpix to ask for my order was as I still had not received it. I spoke with a girl via email and she told me that the order would be there shortly. It is Monday December **th and I still do not have the order. Finally called printerpix again and was on hold for ** minutes, find me a lady answered and I asked her where my order was. She told me it was shipped a while ago, I told her I still did not receive it. She told me I would be only getting one Christmas card as the number I put in the checkout with only one. I was fuming, I told her call me that I ordered one hacks from Groupon of ** Christmas card, she said I should have changed the number to **. He told me that there is nothing I can do, I told her I was very unhappy they charged me $** for shipping and I paid ** $** to Groupon for one Christmas card!? She told me there was nothing they could do, I got upset and told her I wanted to talk to someone higher or get a refund, she hung up on me. I am extremely dissatisfied with my purchase through Groupon by printerpix. I'm hoping I am able to get a refund for my Groupon picture through printerpix as I am not able to complete my order and get my Christmas cards now in time for Christmas. I ordered my cards initially on November **th and I'm still waiting.

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Groupon

Customer service issue
Reported by GetHuman-ajeicker
Dec 10th, 2018 - 3 years ago
Not resolved
Seen by 19 customers so far
Similar issue to 113580 others
0 customers following this

Timeline

GetHuman-ajeicker started working on this issue
Dec 10th, 2018 10:16pm

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