Hello there,* I am really hoping you can help me. I received a gift from my sisters...

GetHuman-thetiffa's customer service issue with Groupon from December 2018

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The issue in GetHuman-thetiffa's own words
Hello there,* I am really hoping you can help me. I received a gift from my sisters for a wash, cut and Brazillian Blowdry treatment at Alterity studios.* Groupon Code - ********NJ* Security Code - ***A****C** REF - ********* It was a gift I received last Christmas. They were so sweet and saved their money from Canada and arranged it. Unfortunately I got in an accident and tore three ligaments in my ankle making it impossible to walk. In June of last year I had full reconstructive surgery. * I emailed the salon several times to explain my situation and ask if I could have an extension on my certificate and offered to provide medical evidence verifying what happened. They had sent a few responses but unfortunately they went into my junk mail. I thought all hope was last but when I was looking through my emails saw that they did message me back after all. They told me to contact you and you may be able to help me. Is there anything that can be done. * I have spent the past six months in casts and recovering and am finally able to walk in a walking cast. This has been an extremely long and painful process and I would be so grateful to be able to finally get the treatment and gift my sisters bought for me. I am happy to provide any medical evidence you need to confirm my injuries and surgery date, hospitalisatiob or anything else you need to support my case and hope groupon will have the same compassion as the management at varsity studios and allow me to have my certificate honoured. * Thank you for your time and consideration. I really hope for good news.**Kind Regards,**Tiffany

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Groupon

Customer service issue
Reported by GetHuman-thetiffa
Dec 10th, 2018 - 2 years ago
Not resolved
Seen by 5 customers so far
Similar issue to 112580 others
0 customers following this

Timeline

GetHuman-thetiffa started working on this issue
Dec 10th, 2018 1:12pm