I bought a service for holiday cards at collage.com. I attempted to place my order Dec...
GetHuman-ledslp's customer service issue with Groupon from December 2018
Help with my Groupon issue
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GetHuman-ledslp's next move: go to the Groupon help center.
Groupon doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-ledslp will want to follow the link below to head to their help center. We will check on GetHuman-ledslp later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman-ledslp may need:
Name on account, Email on account, and Billing address
Top Tip from another customer
Groupon no longer offers phone support so you will need to contact them online. Sign in to the link about after clicking on "About an order" and then select the option to initiate a return or refund.
The issue in GetHuman-ledslp's own words
I bought a service for holiday cards at collage.com. I attempted to place my order Dec. * and the website informed me of delivery to me after Christmas. Upon emailing collage.com, they said they had an issue with a printer and could not fill orders timely and they had informed Groupon to refund customers who had bought their Groupon. I haven't been able to call or email or chat Groupon to get a refund. I want my money back for this deal.
GetHuman-ledslp did not yet indicate what Groupon should do to make this right.
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