I ordered and paid for a hot air balloon ride a couple months ago with Boise Hot Air Ba...
GetHuman-pants's customer service issue with Groupon from December 2018
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The issue in GetHuman-pants's own words
I ordered and paid for a hot air balloon ride a couple months ago with Boise Hot Air Balloon. The rides are weather dependant, of course, and was cancelled*rescheduled a couple times. The season for flights ended a while ago and they aren't accepting reservations for resuming flights til late spring. Understandable, but I don't feel comfortable leaving almost $*** unattended for * months especially since at that point the deadline starts to get closer. My Girlfriend and I still very much want to fly next year at some point, but there's no way of knowing when is available or practical that far in the future. A refund now for something we can't use for ** months now would be ideal, we have our hearts set on it, but we'll just get another one next spring when rides resume assuming we still live here and the company exists. A lot can happen in that time and would like to be assured now. I looked through the info available to see if I take it up with the company itself or groupon, but I know the Hot Air people said they don't get paid til the ride is taken so I'm not sure. Thank you so much!
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