I want to know why I didn’t get a refund for **.**. I bought a phone case for my daught...

GetHuman-aprilleg's customer service issue with Groupon from December 2018

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Groupon doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-aprilleg will want to follow the link below to head to their help center. We will check on GetHuman-aprilleg later to make sure it's all set or try to help escalate.
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Top Tip from another customer
Groupon no longer offers phone support so you will need to contact them online. Sign in to the link about after clicking on "About an order" and then select the option to initiate a return or refund.
The issue in GetHuman-aprilleg's own words
I want to know why I didn’t get a refund for **.**. I bought a phone case for my daughter and when we got it, it didn’t fit. I sent it back but never received a refund for it. I sent it back on *****. I’m not upset at the fact over **.** as I am that I’ve tried to email and it said that Groupon doesn’t respond to messages anymore and I have tried looking for phone numbers to call. I’m aggravated right now and would appreciate som form of help.
GetHuman-aprilleg did not yet indicate what Groupon should do to make this right.
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Groupon

Customer service issue
Reported by GetHuman-aprilleg
Dec 7th, 2018 - 5 mons ago
I have an issue with Groupon too
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Seen by 5 customers so far
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Timeline
GetHuman-aprilleg started working on this issue
Dec 7th, 2018 2:12pm