Ordered from Groupon.es Order number ********** - article number********** ( ECO...

GetHuman1709434's customer service issue with Groupon from December 2018

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GetHuman1709434's next move: go to the Groupon help center.
Groupon doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1709434 will want to follow the link below to head to their help center. We will check on GetHuman1709434 later to make sure it's all set or try to help escalate.
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Top Tip from another customer
Groupon no longer offers phone support so you will need to contact them online. Sign in to the link about after clicking on "About an order" and then select the option to initiate a return or refund.
The issue in GetHuman1709434's own words
Ordered from Groupon.es Order number ********** - article number********** ( ECO-**** -Brown. Received on *********.**I wish to return the article which is very large, but the online instructions do not appear to be functioning correctly - I am unable to input the required information. I have followed the "Instrucciones de devoluci*n" sent with the article - but am unable to get anywhere !!!!! This was a high value article ( ***.** euros including delivery). I have tried using both the app and the website on my iPhone and cannot get it to work on either. *Please help urgently !!!
GetHuman1709434 did not yet indicate what Groupon should do to make this right.
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Customer service issue
Reported by GetHuman1709434
Dec 7th, 2018 - 6 mons ago
I have an issue with Groupon too
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Seen by 1 customer so far
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GetHuman1709434 started working on this issue
Dec 7th, 2018 1:37pm