I bought a Groupon for six hours of cleaning services from Dapper Maids cleaning servic...

GetHuman-sjhc's customer service issue with Groupon from December 2018

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The issue in GetHuman-sjhc's own words
I bought a Groupon for six hours of cleaning services from Dapper Maids cleaning services for my four bedroom house. The maid arrived yesterday as scheduled at **:** and after I gave her a tour of the house and showed her what needed to be cleaned I left to go to work with the understanding she would be finished at *:**. When I came back home at *:** I was surprised that not only had she left but no cleaning had been done other than making two beds and partially cleaning one bathroom which should have taken up about ** to ** minutes of her time as no bathtubs, showers or toilets were cleaned. My entire downstairs was untouched and no mopping or vacuuming was done at all throughout the house. I discovered that Dapper Maids is not a real cleaning services but just an outsource for independent contractors to buy into. The name of the cleaning service that was supposed to fulfill my job is Sparkle Clean of Atlanta. Their phone number is (***) ***-**** and the name of the maid is Lakisha. I have attempted to call the company several times with no response. There is another company connected to this outsourcing by the name of Homeaglow but I am uncertain as to how all these services tie into each other. I feel as though I’ve been robbed of $***.** with Groupon's name, visibility and reputation being the bait. I refuse to be a victim of a rip off like this and would like to know can be done about it?

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Groupon

Customer service issue
Reported by GetHuman-sjhc
Dec 6th, 2018 - 4 years ago
Not resolved
Seen by 184 customers so far
Similar issue to 108827 others
0 customers following this

Timeline

GetHuman-sjhc started working on this issue
Dec 6th, 2018 6:55pm