I wanted to cancel my order before it was even processed, but the online feature wouldn...

GetHuman-vshahen's customer service issue with Groupon from December 2018

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Help with my Groupon issue
GetHuman-vshahen's next move: try the Groupon help center again.
Groupon doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-vshahen will want to follow the link below to head to their help center. We will check on GetHuman-vshahen later to make sure it's all set or try to help escalate.
Top Tip from another customer
Groupon no longer offers phone support so you will need to contact them online. Sign in to the link about after clicking on "About an order" and then select the option to initiate a return or refund.
The issue in GetHuman-vshahen's own words
I wanted to cancel my order before it was even processed, but the online feature wouldn't work. I tried for days to utilize the online and app 'contact customer service' features, but they were always overloaded and never went through. The orders arrived and I'm still wishing to return*cancel them but again, the online and app features are not working. There is also NO phone number to contact any live person which leaves me to absolutely say, the customer service and help features are HORRIBLY UNHELPFUL! *Please help me!!!!
GetHuman-vshahen did not yet indicate what Groupon should do to make this right.
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Groupon

Customer service issue
Reported by GetHuman-vshahen
Dec 6th, 2018 - 6 mons ago
I have an issue with Groupon too
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Timeline
GetHuman-vshahen started working on this issue
Dec 6th, 2018 4:02pm
GetHuman-vshahen indicated the issue is not fixed yet.
Dec 6th, 2018 4:13pm