I purchased a Groupon for * tickets to the Italian Food Tour of New York through Best T...

GetHuman-kcanning's customer service issue with Groupon from December 2018

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The issue in GetHuman-kcanning's own words
I purchased a Groupon for * tickets to the Italian Food Tour of New York through Best Tours.*Before purchasing the Groupon I went to the merchant's site to confirm there was availability as I was only going to be able to use the Groupon on one day when I was in New York City.*Once I confirmed there was a tour on that day - Friday November **th, I purchased the Groupon. When I went back to the merchant's site to register for the tour I was unable to confirm the date. I then contacted Best Tours and advised that I had purchased a Groupon for their tour but was having difficulty in registering for the tour. They asked that I provide my voucher number and that they would register for me.*I then received an email from Best Tours very early on the morning of November **th advising that there was no tour available for that date.*The voucher then became of no use to me as that was the only day I was going to be able to redeem it.*Because I checked the merchant's site for availability before purchasing my Groupon, I am requesting a refund for my voucher at this time.*Kindly advise*Karen Canning
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Customer service issue
Reported by GetHuman-kcanning
Dec 6th, 2018 - 6 mons ago
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GetHuman-kcanning started working on this issue
Dec 6th, 2018 2:59pm
GetHuman-kcanning indicated the issue is not fixed yet.
Dec 6th, 2018 8:57pm