I want a refund

GetHuman1701847's customer service issue with Groupon from December 2018

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Help with my Groupon issue
GetHuman1701847's next move: try the Groupon help center again.
Groupon doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1701847 will want to follow the link below to head to their help center. We will check on GetHuman1701847 later to make sure it's all set or try to help escalate.
Top Tip from another customer
Groupon no longer offers phone support so you will need to contact them online. Sign in to the link about after clicking on "About an order" and then select the option to initiate a return or refund.
The issue in GetHuman1701847's own words
Zipper broken on luggage I want a refund ... I purchased * piece Skyway luggage and tried to contact you three separate times by email. No response. Order ID GG-ZYR*-RNGS-*YC*-YSJ* Parent order ID ********* BEVERLY PAINLEY **** Belvoir Oval Greensburg Pa ***** ***-***-******The zipper was broken on luggage.
I tried to contact Groupon.com*help on three different occasions by email and heard nothing
Refund
Years
Sent * different emails Tried calling customer service and no one answers. Spent hours trying to resolve this problem of defective luggage
I have an issue with Groupon too
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Groupon

* piece skyway luggage
Customer service issue
Reported by GetHuman1701847
Dec 6th, 2018 - 6 mons ago
I have an issue with Groupon too
Not resolved
Seen by 3 customers so far
Similar issue to 108159 others
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Items needed
Name on account
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Timeline
GetHuman1701847 started working on this issue
Dec 6th, 2018 2:22pm
GetHuman1701847 shared this issue with friends on Facebook
Dec 6th, 2018 2:30pm