Voucher not redeemable...

GetHuman1700864's customer service issue with Groupon from December 2018

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The issue in GetHuman1700864's own words
Redeem a TEFL online course voucher. ... I ordered a TEFL online course on **th July, came round to redeeming the voucher and it says ''this account has been suspended. contact your hosting provider for more information'' The voucher is still valid until *th Feb ****. *I would like to know if the company is still accepting the voucher or if I can have a refund?
I need to do this course in order to progress at work.
Either help me redeem the voucher or refund me please.
I have bought several things on Groupon, never had an issue before. This was actually quite an important purchase therefore I am very disappointed that it has not been as easy to redeem as my previous purchases.
Tried to contact TEFL but they advised contacting Groupon.
I have an issue with Groupon too
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Groupon

TEFL Cambridge - level * *** hour online course.
Customer service issue
Reported by GetHuman1700864
Dec 6th, 2018 - 5 mons ago
I have an issue with Groupon too
Not resolved
Seen by 3 customers so far
Similar issue to 108034 others
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Timeline
GetHuman1700864 started working on this issue
Dec 6th, 2018 9:20am