Hello. I received an order today, the bag was torn and the envelope was empty. The Fed...

GetHuman-dolifree's customer service issue with Groupon from December 2018

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The issue in GetHuman-dolifree's own words
Hello. I received an order today, the bag was torn and the envelope was empty. The FedEx tracking number is *******************. I contacted them and they said," contact your shipper to initiate a Claim for this shipment. Please be advised that Claims are settled with the shipper, unless otherwise authorized by the shipper.*In order for us to process a request for a claim, you should ask your shipper to contact our Customer Service department at our toll-free number, ***-***-**** and provide them with the following information: Actual value of the item shipped, content description, and repair or replacement cost."**Please tell me the next steps.
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Groupon

Customer service issue
Reported by GetHuman-dolifree
Dec 6th, 2018 - a mon ago
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Timeline
GetHuman-dolifree started working on this issue
Dec 6th, 2018 3:19am