I had the most horrible experience with Roses Medical Spa, a Groupon I recently bought...

GetHuman-deeptidi's customer service issue with Groupon from December 2018

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The issue in GetHuman-deeptidi's own words
I had the most horrible experience with Roses Medical Spa, a Groupon I recently bought for * visit services. *Order no. **********. *While I was getting the Brazilian done the lady sais they need some help, the spa has recently changed hands and all the groupons bought before Dec *st, the money goes to the previous owner. So if I could return my groupon and they will independently honour the same rate, which later on when I told him how much he got for, he refused. I said I could try, but then the owner (a man) wanted me to pay him again and said I could return my groupon. I stated I have already paid for this groupon and would not pay him again until and unless I sort this out with Groupon. He started becoming rude as to - how will I get paid.. and why did you not tell me you are groupon.. blah blah blah . I stated that my appointment was booked with my groupon ID and if there was an issue, then when I walked in why did he not say anything at the front of the store. Why was I taken in for the service? Why did he not say anything on the phone while confirming the appointment? Why did the lady who was providing the service told me all the issues while providing the service?? He was so outright rude, on how would he be paid, and I said I dont know, sort it out with Groupon or the previous owner. How do I as a customer know all this?! He kept saying the store is no longer Roses Med spa, but the sign on his store still stated Roses medical spa. I really dont want to go back to that place with that horrible man. I have used the service once, but do not wish to go back. The surprising thing is, that he is still selling the services on your site under Roses medical spa!? He is just a cheap miser. *Please help. Can I get my money back for the remaining * visits that I paid for?? Even groupon credits would work. Anything but going back to that horrible man.
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Customer service issue
Reported by GetHuman-deeptidi
Dec 5th, 2018 - a mon ago
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GetHuman-deeptidi started working on this issue
Dec 5th, 2018 2:22pm